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  • Can I change my order after I have placed it?
    If you wish to amend your order I will do my upmost to help you. However, due to the manufacturing stages, once your order has gone to print I would be unable to amend your order. Please contact me as soon as possible.
  • How do I cancel my order?
    I am sorry to hear you wish to cancel your order, please contact me as soon as possible and I will do my best to arrange this for you. Please note that as plaque orders are normally being personalised to your requirements it may not be possible to cancel ypur order once in production and you will still be charged.
  • I haven't received my order?
    Please drop me an email or contact me as soon as possible and I will be happy to look into this for you.
  • I have received my order but I made a mistake and something is wrong item?
    If I messed up, I am really sorry about that. Sometimes mistakes are made but don't worry if I have made a mistake I will put that right as soon as humanly possible. Just drop me an email with the details.
  • I have received my order but you (the customer) made a mistake and something is wrong item?
    I am really sorry but should you the customer make any error when ordering or from accepting artwork then you would still be required to make full payment of your order. Please note you would then be charged again if you wished for me to remake the order.
  • Can I collect my order directly from your premises?
    Sorry no. I am strictly postal only. All orderss are delivered direct using one of the prefered delivery services.
  • Why do you have a minimum order charge?
    This helps to cover the time taken to set the machines for each process in your order, this is from cutting, designing and printing.


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