Question 1

Can I change my order after I have placed it?

Accepted Answer

If you wish to amend your order I will do my upmost to help you.  However, due to the manufacturing stages, once your order has gone to print I would be unable to amend your order.   Please contact me as soon as possible.

Question 2

How do I cancel my order?

Accepted Answer

I am sorry to hear you wish to cancel your order, please contact me as soon as possible and I will do my best to arrange this for you.   Please note that as plaque orders are normally being personalised to your requirements it may not be possible to cancel ypur order once in production and you will still be charged.

Question 3

I haven't received my order?

Accepted Answer

Please drop me an email or contact me as soon as possible and I will be happy to look into this for you.

Question 4

I have received my order but I made a mistake and something is wrong item?

Accepted Answer

If I messed up, I am really sorry about that.
 
Sometimes mistakes are made but don't worry if I have made a mistake I will put that right as soon as humanly possible.  Just drop me an email with the details.

Question 5

I have received my order but you (the customer) made a mistake and something is wrong item?

Accepted Answer

I am really sorry but should you the customer make any error when ordering or from accepting artwork then you would still be required to make full payment of your order.  Please note you would then be charged again if you wished for me to remake the order.

Question 6

Can I collect my order directly from your premises?

Accepted Answer

Sorry no. 
 
I am strictly postal only.  All orderss are delivered direct using one of the prefered delivery services.

Question 7

Why do you have a minimum order charge?

Accepted Answer

This helps to cover the time taken to set the machines for each process in your order, this is from cutting, designing and printing.

Question 8

What colours can you print?

Accepted Answer

A full range of matt print colours are avaliable including but not limited to Red, Dark Blue, Light Blue, Dark Green, Light Green, Yellow, Orange, White, Black, Grey, Purple, Brown and Pink.

Question 9

What are the plaques made from and can it be recycled?

Accepted Answer

The plastic I use for plaques is called HIPS (High Impact Polystyrene) plastic which its self is fully recyclable.

However, although it is fully recyclable, recycling HIPS plastic at home can be challenging, as not all local councils and authorities accept general polystyrene for recycling, so many don’t take HIPS. Therefore, you would need to check whether the local authority allows this plastic to be thrown away in your domestic recycling bin. If not, then it is advised to take it to the local household waste recycling centre (HWRC) to see if they will accept it for recycling.

FM-TAGS LTD

plaques@fm-tags.com

FAQ